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Getting Started

What's the first step?

Take a look at our services to help make a decision on the services that you need. Then contact us to discuss the details of your project. We’ll help determine the best package based on your needs.

Can I use my own hosting?

Absolutely! If you have already purchased a hosting plan with another company, we can use that. Websites are built in WordPress and will work on the latest versions of PHP and MySQL.

What happens after I request a quote?

The team will review your quote request to determine if we are a great match to work together, and if we’re able to accommodate your launch date needs.  You’ll receive a response to your request within 24 hours.

Sales

How does payment work?

By default, we split all projects into two equal payments. The first payment is due to book at the Discovery Phase & the second payment is at the completion of the project at the Launch Phase. You can also choose to pay in full for an 5% discount!

What payment methods are accepted?

All payments are processed via a secured invoice that is sent to you via email for easy tracking. Invoices can be paid using a credit or debit card. While personal checks are not accepted, we do accept checks drawn on a business account.

What is your refund policy?

Since all custom designs are digital and can’t be “returned,” we do not offer any refunds.

E-Commerce Stores

Do I need a store for a few products?

If you only have a handful of products, you can use PayPal for payment processing. However, you should understand that your customers will be redirected to PayPal’s website while placing their order. Also, as your sales grow, it will become more economical to switch to a standard merchant plan.

What do I need for an online store?

For standard e-commerce functionality on your website, you will need: an SSL (Secure Socket Layer) certificate, a merchant account, a payment gateway, a back-end database for processing orders and storing customer information, and a shopping cart solution. We can help you with all of these items with our e-commerce packages.

The Design

How can I show you what I want designed?

We encourage rough sketches and digital mock-ups as this helps us to better understand your exact vision. Even if you’re not good a drawing, a rough sketch helps us to understand where you would like specific content placed.

Do I own my completed project design?

Yes! During the development process, any samples that are sent are not final files and will have a sample watermark on them preventing you from using them publicly. However, once we have completed the development process for your project, and you have approved the final version, you are the rightful owner 100%

Can I edit my own website?

We always do what we can to enable clients to be able to update their websites on their own. Sometimes, depending on the complexity of a website, it’s not always possible for a client to update everything themselves. However, you will not need to know HTML or buy any special software to do the basic operations of your site.

Can I change the design of my website?

Yes, if you are comfortable making those changes on your own. Any design changes made by Posh Mogul will incur a design fee for either an altered project, or a new project, depending on the complexity of the changes you would like to make.

Support

How can I reach Posh Mogul?

Email is always preferred over phone calls due to the nature of the services we are providing. We also like to have a written record of all of our communications for future reference and confirmation. If you cannot communicate via email at all, we will not be able to work with you on your project, as you will be required perform many tasks sent to you via email.

What does support include?

Our support team is happy to help answer any questions pertaining to the setup of your Posh Mogul project. Any further customizations beyond what is initially provided (fonts, colors, layout changes, etc) is not covered under support.

Will you teach me how to use WordPress?

We will provide one hour of free training for all web design projects. Additional hours are available at an hourly rate. In addition, the WordPress Codex is vast and there are a wide range of books, online tutorials, and classes available to help new users learn WordPress.