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FAQs 1

The Process

01. Before The Start Date

After you have chosen your services, received your official quote, signed your contract & you’ve paid your booking invoice, we’ll send over a client questionnaire to provide us with all the details which will be due by your start date.

02. Cultivating Ideas

This brainstorming process gives us the chance to ponder your ideas for success, now that we have your details and ideas. We will begin creating design concepts for you to approve and make revisions if needed.

03. Getting Started

The timeline for completion of your project depends on the services chosen and what you indicate in the questionnaire. Once we receive your questionnaire, we will begin to design your website or graphic design concepts. Once you have chosen a design concept to build on, your custom design with be created.

04. Design Preview

Once the custom design has been created you will have the ability to preview the website or graphic in full. You can take a look at the design and make any changes necessary and/or explain what you would like changed in the overall design and layout.

05. Revisions

Depending on the package purchased, you will have the ability to request a certain amount of revisions and we will submit a second and sometimes third revision to the design for your approval. Once you have approved the design and layout, we will proceed with the delivery process.

06. Delivery & Content

When you have approved the design, we will send out your final invoice due. When your payment has been received we will begin the delivery process. In the case of logo design, graphic design or print design, we will deliver the final files and graphics via email within a few hours. If the project is a website, we will transfer the site from the temporary server to your domain, so that we can proceed with the content upload, delivery process and the creation of any included package features – banners, print goods, blog, product entry, etc. Within 24 hours of confirming your final payment, we will email you access to a Dropbox folder which will contain the remaining elements included in your package and your site access/admin panel passwords. Software, source code and layered AI or PSD files are not included. With the delivery files, we will include any additional elements, such as advertising banners, website elements, and any graphics or print goods.

07. Additional Services

At any time during the design process or after delivery, you may purchase additional services: an SSL certificate, dedicated IP, print goods, product entry, SEO packages, customized main page graphic, flash slide show, matching blog,  web hosting, etc.

08. Website Launch

We can launch your website publicly once you are ready and can set up a Coming Soon page for you until then.

Frequently Asked Questions

What are the first steps?

Take a look at our solutions to help make a decision on the services that you need. Then contact us to discuss the details of your project. We’ll help determine the best package based on your needs.

What happens after I request a quote?

The team will review your quote request to determine if we are a great match to work together, and if we’re able to accommodate your launch date needs. You’ll receive a response to your request within 24 hours.

How does payment work?

By default, we split all projects into two equal payments of 50% each. The first payment is due to book us at the Discovery Phase & the second payment is due at the completion of the project at the Launch Phase. You can also choose to pay in full if you prefer.

Which payment methods are accepted?

All payments are processed via a secured invoice that is sent to you via email for easy tracking. Invoices can be paid using a credit or debit card. While personal checks are not accepted, we do accept checks drawn on a business account only.

What is the refund policy?

Since all custom designs are digital and can’t be “returned,” we do not offer refunds or any kind once work has begun. However, in the event that you are unhappy, we will do our best to make it right, or at least prepare you to transition to another agency.

For my website, can I use my own hosting?

Absolutely! If you have already purchased a hosting plan with another provider, we can use that. Websites can be developed in Shopify or WordPress and will work on the latest versions of PHP and MySQL.

Can I edit my website on my own?

Yes! We always do what we can to enable clients to be able to update their websites on their own. Sometimes, depending on the complexity of a website, it’s not always possible for a client to update everything themselves. However, you will not need to know HTML or buy any special software to do the basic operations of your site.

Any design changes made by Posh Mogul will incur a design fee for either an altered project, or a new project, depending on the complexity of the changes you would like to make.

Will you teach me how to use Shopify or WordPress?

We will provide one hour of free training for all web design projects. Additional hours are available at an hourly rate. For Shopify user, we recommend utilizing the Shopify Help Center as you will also have the ability to reach out to Shopify Support for assistance. In addition, the WordPress Codex is vast and there are a wide range of books, online tutorials, and classes available to help new users learn WordPress.

What is required for an E-Commerce store?

For e-commerce functionality on your website, you will need: an SSL (Secure Socket Layer) certificate, a merchant account, a payment gateway, a back-end database for processing orders and storing customer information, and a shopping cart solution. We can help you with all of these items with our e-commerce packages.